AUTOSPHERE CAR INTELLIGENCE AI | PLATFORM

One Platform Connecting the
Complete Automotive Customer Service Workflow

Integrate phone, LINE, Web, enterprise knowledge, and service systems, enabling AI to go beyond answering questions to recording requests, retrieving information, making appointments, and seamlessly handing conversations over to human agents.

Multi-Channel Integration Enterprise Knowledge Service API Integration Seamless Human Handoff

☎ Customer Channels Phone · LINE · Web

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AI AutoSphere Car Intelligence AI Understand · Answer · Execute · Handoff

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▤ Enterprise Knowledge & Systems FAQ · SOP · Data · API

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人 Human Customer Service Team Complex & Sensitive Cases

PLATFORM POSITIONING

More Than AI Q&A — A Complete Customer Service Platform

Customers can contact the business through different channels. AI maintains a consistent conversation context, responds based on approved knowledge, and retrieves or executes services within authorized permissions.

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Customer Engagement & Conversations

Voice Customer Service
LINE Customer Service
Web Chat
Seamless Human Handoff

Understanding & Service Execution

Voice & Text Understanding
Enterprise Knowledge Answers
Request Record Creation
Query & Appointment APIs

SERVICE WORKFLOW

Go Beyond Answering Questions — Complete Customer Service Tasks

Connect multi-channel customer interactions, voice and text understanding, enterprise knowledge, service APIs, and human customer service into one workflow.

Customer Contact

Handle phone, LINE, and Web interactions while maintaining a consistent conversation context.

AI Understanding

Identify the dealership, vehicle, date, and requested service.

Intelligent Response

Provide accurate information based on approved knowledge and authorized permissions.

Service Execution

Connect to enterprise systems and confirm successful execution before responding that the task is complete.

Human Handoff

Preserve the full context when complex or sensitive issues need to be transferred to a specialist.

Every response, query, and operation has a defined source, permission, and record, making the service traceable, measurable, and continuously improvable.

SIX CORE CAPABILITIES

Bringing AI into Everyday Automotive Customer Service

From customer touchpoints to back-office management, create a consistent, reliable, and continuously improving service experience.

Multi-Channel Customer Service

Integrate phone, LINE, Web, and other customer touchpoints.

Voice & Text Understanding

Identify intent, key information, and automotive service terminology.

Enterprise Knowledge Answers

Retrieve answers from approved FAQs, SOPs, catalogs, and policies.

AI Customer Service Advisor

Assist with inquiries, appointments, request records, and human transfers.

Enterprise Data Integration

Connect customer, vehicle, service, repair, and parts data.

Management & Governance

Provide customer service records, permissions, auditing, version control, and operational analytics.

ENTERPRISE DATA INTEGRATION

Reliable Answers Start with Enterprise Data

The knowledge base handles explanatory content, while appointments, pricing, inventory, and work-order status are based on enterprise system APIs.

Customer Data | Membership, Contact, Consent Status

Vehicle Data | VIN, License Plate, Model & Model Year

Service Data | Dealership, Time Slot, Service Items

AutoSphere
Enterprise Data Layer

Repair Data | Work Orders, Mileage, Assigned Staff

Product Data | Catalogs, Versions, Campaign Periods

Parts Data | Compatibility, Inventory Timestamps

Explanatory content → Approved Knowledge Base | Real-time status → Enterprise APIs | Write operations → User Confirmation Required

This issue involves a warranty assessment. I will transfer you to a professional service advisor.

Okay, please help me transfer the conversation.

人 Human Handoff Task Created
The complete conversation, customer request, and query results have been transferred together.

HUMAN-AI COLLABORATION

AI Handles High-Volume Service — Professional Judgment Stays with People

Car Intelligence AI does not replace safety-related or professional judgment. Complex, sensitive, or high-permission situations are transferred to human agents according to approved workflows.

✓ Does not automatically diagnose vehicle conditions or replace technician judgment.
✓ Does not automatically approve warranty claims or determine parts compatibility.
✓ Accidents, serious vehicle failures, and driving safety issues are immediately escalated.
✓ The complete service context is preserved during handoff, preventing customers from having to repeat their information.

One Platform Connecting the Complete Automotive Customer Service Workflow