DynaTech Advanced Co.,Ltd. | AI Solutions for the Automotive Industry

Let AI Handle Every
Automotive Customer Service Request

Integrate phone, LINE, web, enterprise knowledge, and service systems in one place. From answering questions and recording requests to executing services, AutoSphere makes automotive customer service faster, more consistent, and easier to track.

Book a Product Demo → Explore Service Scenarios

Enterprise Data Access Control Traceable Service Workflows Human Handoff Supported Phased Implementation

Vehicle Intelligence AI Customer Service Understand · Respond · Execute in Real Time

● Online

☎ Phone

LINE

◎ Web

Hello, how can we assist you today?

I’d like to check my service appointment and repair status.

✓ Service Request Confirmed Verify the service center, vehicle, and available time slots before execution

Enterprise Knowledge | Approved Responses

Human Handoff | Full Context Preserved

CUSTOMER PAIN POINTS

Customer Service Is Busy, but Customers Won’t Wait

Missed calls, scattered information, repetitive inquiries, and manual searches increase the burden on customer service teams and interrupt appointment and after-sales experiences.

☎

Missed Calls

High call volumes during peak hours can lead to long wait times or lost customers.

Info

Scattered Information

Customer, vehicle, repair, service, and parts data are scattered across different systems.

Q&A

Inconsistent Answers

New employees require lengthy training, and different service agents may provide different answers.

Flow

Disconnected Workflows

Questions may be answered without recording the request, creating an appointment, or completing a human handoff.

SERVICE SCENARIOS

Start with Inbound Customer Requests, Then Extend into After-Sales Service

First stabilize high-volume, measurable inbound scenarios, then expand to outbound services based on authorization and operational needs.

INBOUND | PRIORITY IMPLEMENTATION

24/7 AI Intelligent Call Handling

Understand customer needs, retrieve approved information, record service details, and transfer to a human with full context when needed.

Speech Recognition FAQs Request Recording Human Handoff

Repair Status Inquiry

OUTBOUND | PHASE 2

Authorized After-Sales Outbound Calls

After obtaining the required authorization and completing rule validation, the service can be expanded to appointment reminders, after-sales follow-ups, and satisfaction surveys.

Appointment Reminders After-Sales Follow-Up Satisfaction Surveys Performance Analytics

Phased Implementation Principle
First validate list sources, customer consent, calling rules, and human handling procedures, then gradually expand the scope.

USE CASES

From FAQs to After-Sales Service, Build a Consistent Customer Experience

Book

Maintenance & Service Appointments

Confirm the service center, vehicle, date, and request, check available time slots, and create an appointment after customer confirmation.

Business Information & FAQs

Answer questions about service center hours, services, procedures, and required information.

Work

Repair Status Inquiry

After completing the required verification, check authorized work-order status.

Car

Vehicle Models & Service Information

Provide information based on approved catalogs and campaign materials, and record test-drive or callback requests.

Warranty

Warranty & Parts Information

Help retrieve applicable terms; final eligibility and pricing are confirmed by authorized personnel.

Human

Expert Human Handoff

Accidents, serious faults, safety issues, or high-privilege operations are escalated to designated specialists according to procedure.

SERVICE PLANS

Choose the Right Implementation Depth for Your Business

Pricing is assessed based on channels, system integrations, usage volume, and deployment method.

START

Standard Customer Service

Reduce repetitive inquiries first and quickly establish an AI customer service entry point.

Approved Knowledge Base
Basic Q&A
Request Recording
Human Handoff

RECOMMENDED

Service Advisor

Integrate appointments and after-sales service, completing the process from response to execution.

Service Appointments
Status Tracking
Controlled Tools
Specialist Handoff

ENTERPRISE

Enterprise

Strengthen data isolation, access governance, and dedicated operations.

Dedicated Data Environment
Advanced Access Controls
Dedicated Inference Resources
Operations & Maintenance Planning

Project pricing is assessed based on service channels, system integrations, usage scale, and deployment method.

IMPLEMENTATION

Complete One Measurable Workflow First, Then Scale Gradually

First select 2–3 high-value customer service scenarios, complete data, channel, and API validation, then expand the service based on actual usage.

1 Requirements Assessment Channels, Workflows & Access

2 Pilot Setup Q&A, Handoff & Recording

3 Data & Knowledge API & Version Management

4 Testing & Acceptance Quality, Peak Load & Security

5 Phased Rollout Limited Scenarios, Rollback Available

6 Scale Up Adjust Based on Cost & Results

The 12-week timeline is a recommended implementation plan after data, telecom, and API integration conditions are in place; it is not an unconditional delivery guarantee.

Let AI Handle Every Automotive Customer Service Request